Return & Exchange Policy

EenaCrafts Refund and Exchange Policy

At EenaCrafts, your satisfaction is our top priority, and we are dedicated to providing products of the highest quality. If you experience any issues with the material or encounter genuine problems with your purchase, we offer a comprehensive refund and exchange policy under the following terms and conditions:

1. Eligibility for Exchange:

• The product must be unused and unworn.
• All original tags and labels must remain intact and must not be removed.
• The exchange process will begin once we receive the returned product.
• Exchanges will only be considered for legitimate reasons, following a thorough inspection by our team.
• The request for an exchange must be made within 48 hours of receiving the package.
• To initiate the exchange process, please email us at care@eenacrafts.com with clear images of the product defects, a detailed explanation of the reason for the exchange, and “Return & Refund” in the subject line.

2. Refund Process:

• We aim to process refunds within 15 business days of receiving the returned package. Please note that the cost of returning the shipment will be borne by the customer.
• Refunds will be issued either through gift cards or via Stripe, depending on the original payment method.
• The time it takes for the refund to reflect in your account may vary depending on your payment method and banking institution.

3. Exchange or Refund Request:

• To request an exchange or refund, please email us at care@eenacrafts.com within 48 hours of receiving your package.
• Your email should include clear images of any product defects and a detailed explanation of the reason for the exchange or refund.
• Please include “Return & Refund” in the subject line to ensure a prompt response from our team.

4. Product Inspection:

• All returned products will undergo a comprehensive inspection by our team to verify the stated defects and reasons for the exchange or refund.
• An exchange or refund will be granted only if the issues are confirmed to be genuine and by our policy.

We are committed to delivering exceptional products and services, and we appreciate your understanding of our policy. If you have any questions or concerns, please do not hesitate to contact us at care@eenacrafts.com. Your satisfaction is our priority, and we will do our utmost to ensure a smooth exchange or refund process.

Thank you for choosing EenaCrafts for your shopping needs.

Sincerely,
EenaCrafts Customer Care Team